Individual Dental Insurance Policies

Open Question: Question about an unexpected dental bill?

I have a friend who has gone to the dentist several times in the past year to get extensive dental work done. She doesn’t speak very much english. Recently she was told that she would need to get a root canal done. She asked the doctor how much it would cost and she was told that they won’t find out until they bill the insurance company. She had the work done and then she got a huge bill where her insurance only covered about 10% of the work because at this point, she had already maxed out her yearly coverage. We went back to the dentist together and we were told that they never know how much any of the work will be until the insurance claims are processed and that they could only provide an estimate. However, even when she asked for an estimate, they didn’t even give her one. All they told her was that she didn’t have much of an option and that she needed to get the root canal done right away or else it would cause her more trouble. Now she is stuck with a huge bill and she can’t afford to pay it. Someone told me that it is against the law for dentists to bill customers without sitting them down first and explaining what the costs are going to be. Does anyone know anything about this and have any advice on what our options are?

Individual Dental Insurance Plan

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